Why the HDR function seems not working when it's enabled?


Please check the list of recommendation below before you enable the HDR function:

  • Ensure your GPU supports PlayReady 3.0 and 10-bit decoding capabilities. DisplayPort 1.4 is one of the best display connection options. If it isn't available, HDMI 2.0 or USB-C Thunderbolt connections is the alternative.
  • Ensure your GPU driver version is compatible with HDR10. We recommend drivers such as NVIDIA GameReady 446.12 (Windows 10 v1909 and earlier  versions), 451.48 (Windows 10 v2004 and later version), or AMD Radeon Software Adrenalin 2019 Edition 12.12.1 and later version.
  • Ensure your Window version is compatible. We recommend Windows 10 64-bit v.1809 and later version.
  • Ensure your internet browser is compatible and HDR option is selected. (Due to the current technical limitation of Chromium-based browsers such as Microsoft Edge on Chromium and Google Chrome do not officially support HDR playback. Upcoming updates are planned to add HDR support to these browsers. A workaround is to use Microsoft Edge UWP browser installed by default with Windows 10.)
  • Ensure necessary video codecs are with hardware acceleration capability such as “HEVC Video Extensions” or “VP9 Video Extensions” is installed for optimum viewing experience. It can be found on Microsoft Store.
  • For further information about HDR settings and troubleshooting in Windows 10, please check: https://support.microsoft.com/en-us/help/4040263/windows-10-hdr-advanced-color-settings