The firmware update process has been stuck on reading the MM731 current firmware version for a while. What should I do?

If you start the update process and the shows “Getting the current firmware version of dongle and MM731, it will take a while” for more than 1 minute, please try following steps to resolve it.

MM731 Firmware Update Stuck


Make sure the MM731 is connected successfully in 2.4 GHz mode. Please make sure the bottom switch of the MM731 had been toggled to 2.4 GHzmode and the MM731 is connected to dongle successfully.

Note: Please make sure MM731 is connected in 2.4GHz mode, without a USB cable connected to the PC.

MM731 Dongle Setup


Unplug and re-plug in the Dongle to the USB port.  This step may resolve the issue.


If it doesn’t, please contact [email protected] for more help.