Product Replacement (RMA) process for APAC Region


For end users, any product still under warranty should be returned to the original store where you purchased the product and ask for exchange, if there is defect with your CM product (for online store, please contact their customer support).

However, after the store warranty is expired or the original retailer is no longer in business, please create a support ticket with the serial number of your product in the SUPPORT section.

We will then provide the contact information of the distributor who will service the warranty.
(For the countries with multiple distributors, please contact support first. Since distributor who did not import your product would be unable to assist)


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