My MM311 Is Stuck Updating Its Firmware. What Should I Do?


If you are stuck in the MM311 firmware update process for more than 5 minutes, please try following instructions to resolve it.

NOTE: Please make sure to plug the dongle in the PC and the MM311 is connected during the steps.

 

STEP 1

Press “Abort” to exit the update process or open the “Task Manager” and close the task “RENEW”.

Task Manager

STEP 2

Exit MasterPlus+ Software first, and re-open the MasterPlus+ Software.

MasterPlus+ Systray

STEP 3

It will automatically read the current firmware version and pop out the window to tell you to update the firmware. Press “Install” to update the firmware again.

MasterPlus+ FW Update

STEP 4

Please follow the update instructions.  After both mouse and dongle firmware are updated, the MM311 is ready for normal use.  If it doesn’t, please contact [email protected] for more help.