I Plugged The Dongle Into a USB Port On My PC, Opened the MasterPlus+ Software And It Shows “No Compatible Device Supported.” What Should I Do?


To connect the MasterPlus+ Software and update the mouse firmware, to the latest version, please turn on the switch on the bottom of the MM311 and make sure the dongle is plugged into the PC.

Software Troubleshooting - MM311 Donlge Battery 1Software Troubleshooting - MM311 Donlge Battery 2Software Troubleshooting - MM311 Donlge Battery 3

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The MasterPlus+ software will automatically read the current firmware version of the MM311 when connect the MM311 successfully and pop out to tell you to update the firmware.

MasterPlus+ FW Update