My MM712 is Stuck Updating Its Firmware. What Should I Do?
If you start the update process and stuck in following windows for a while, please try following instructions to continue the update process.
SITUATION 1
If you are stuck in the window above, you will need to perform the following steps to continue the update.
NOTE: Please DO NOT unplug the dongle during the steps.
STEP 1
Make sure the MM712 is connected in 2.4 GHz mode with dongle plugged in the PC, as well as unplug the USB cable.
STEP 2
Toggle the bottom switch from 2.4 GHz mode to Wired mode.
STEP 3
Toggle back the bottom switch from Wired mode to 2.4 GHz mode.
STEP 4
After switching back to 2.4 GHz mode, MM712 will start to update the MM712 FW automatically.
SITUATION 2
If you have stuck in the MM712 firmware update process for more than 5 minutes, please try following instructions to resolve it.
NOTE: Please make sure to plug the dongle in the PC and the MM712 is connected in 2.4 GHz mode during the steps.
STEP 1
Press “Abort” to exit the update process, or open the “Task manager” and close the task “RENEW”.
STEP 2
Exit MasterPlus+ software first, and reopen the MasterPlus+ software.
STEP 3
It will automatically read the current FW version and pop out the window to tell you to update the FW. Press “Install” to update the firmware again.
STEP 4
Please following the update instructions. After both the MM712 and dongle firmed are updated, the MM712 is ready for normal use.
If it doesn’t, please contact [email protected] for more help.
SITUATION 3
If you are stuck on the below window and MM712 lost connection to dongle after finishing dongle firmware update, please try following instructions to continue the MM712 mouse firmware update process.
STEP 1
Press keyboard Enter key to continue to the next process.
STEP 2
Make sure the MM712 is connected in 2.4 GHz mode with dongle plugged in the PC, as well as unplug the USB cable. It will continue to below update window.
STEP 3
Toggle the bottom switch from 2.4 GHz mode to Wired mode.
STEP 4
Toggle back the bottom switch from Wired mode to 2.4 GHz mode.
STEP 5
After switching back to 2.4 GHz mode, MM712 will start to update the MM712 FW automatically.