The Firmware Update Process Has Been Stuck On Reading The MM311 Current Firmware Version For A While. What Should I Do?


If you start the update process and the shows “Getting the current firmware version of dongle and mouse, it will take a while” for more than 1 minute, please try following steps to resolve it.

MM311 FM Stuck

STEP 1

Make sure the MM311 is Connected Successfully.  Please make sure the bottom switch of the MM311 had been turned on and the MM311 is connected to the dongle successfully.

Software Troubleshooting - MM311 Donlge Battery 1Software Troubleshooting - MM311 Donlge Battery 2Software Troubleshooting - MM311 Donlge Battery 3

Software Troubleshooting - MM311 Donlge Battery 4Software Troubleshooting - MM311 Donlge Battery 5Software Troubleshooting - MM311 Donlge Battery 6

STEP 2

Unplug and re-plug in the dongle to the USB Port.  This step may resolve the issue.

If it doesn’t, please contact [email protected] for more help.