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Connectivity Troubleshooting in 2.4 GHz Mode

If you’re having connecting issues listed as below under 2.4 GHz mode, here are some troubleshooting suggestions:

ISSUES REASONS
Connection Drops MM712 under Low Battery Level
MM712 is Laggy MM712 subjects to RF interference from other sourcese, such as other wireless devices, mobile phones, and so on.
Delay when using the MM712 MM712 with old Firmware Version.
MM712 Cannot be connected at all Potential hardware issue
(MM712, batteries, or dongle)

 

Troubleshooting MM712 connection

  • Update to the latest firmware version via MasterPlus+ software. For detailed instruction, please found here.
  • Make sure to move the dongle closer to the MM712 and connected directly to the PC.
  • Keep other wireless devices away from the MM712 or dongle to avoid RF interference.
  • Relocate the Dongle from the back of the PC to a front port for better connection.
  • Repair the MM712 by the steps found here.

For more help, please contact [email protected] for more help.

 

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