Try the following steps to fix issues with your CK721 in 2.4 GHz mode
Please click here and follow steps to repair and connect CK721 to your PC, tablet or phone.
Make sure to follow the pairing steps and indicator and Enter keys light up with a solid GREEN light for 3 seconds, the pairing is successfully complete.
For more help, please contact [email protected]
If you’re having connecting issues listed as below under 2.4 GHz mode, here are some troubleshooting suggestion:
|Connection Drops||CK721 Under Low Battery Level|
|Dely When Using The Keyboard||CK721 subjects to RF interference from other sources, such as other wireless devices, mobile phones, and so on.|
|CK721 Cannot be connected at all||CK721 with Old Firmware Version|
|Potential hardware issue (Keyboard, Batteries or Dongle)|
Troubleshooting CK721 Connection